Program Manager- Memphis Electronics

Position Summary:

The program manager acts as the interface between the customer and operations to ensure customer service levels are maintained, company revenue and profit goals are maintained, and to continue to grow the program.

Responsibilities/Duties:

· Manages the customer relationship through regular and effective communication to provide proactive support and delivery of a high level of customer satisfaction.

· Develops and tracks the customer service level performance reporting and revenue/profit/loss on a daily/weekly and monthly reporting.

 · Leads, identifies and works with Customer Teams to resolve all customer operational performance issues that impact the agreed KPI’s, service level agreement or revenue and profit goals.

· Creates customer required reports utilizing system data.

· Manages regular reviews of program milestones and / or KPI (key performance indicator) measurements.

 · Manages internal relationships to provide communication of customer requirements and implementation of customer program.

· Works closely with Production to deliver customer expectations and company profits.

· Performs and coordinates customer presentations, manages site visits at either customer or company locations as required, and maintains a professional image at all times.

· Prepares and runs account QBR’s (Quarterly Business Reviews) presentations with our customers.

· Identifies new business opportunities by developing a complete and thorough knowledge of each customer’s business model and collaborating with Sales & Marketing teams.

· Ensures internal/external awareness and alignment with senior management and cross functional groups (Production, Engineering, Supply Chain, IT, etc.) through effective communications, team interaction, and developing a collaborative account team environment.

· Assists other functions to achieve company-wide continuous improvement initiatives e.g. Efficiency, quality, TAT, customer satisfaction.

Education and Experience:

· A bachelor’s degree in business administration or relevant disciplines from an accredited university.

· 5+ years account or program management experience in successfully delivering solutions, preferably in an electronic service-oriented organization.

· Experience in ICT related industry, either at an OEM or ODM level, would be beneficial. Job

· Understanding of ISO9001 and/or TL9000, Six Sigma and Lean Manufacturing a plus.

· Excellent people relationship skills – listening, questioning, negotiating, motivating, conflict & problem resolution.

· Work in a multi-cultural, dynamic and fast paced environment with diverse teams.

· A Combination of education and Experience.

Personal Attributes:

· Self-Starter

· Results driven.

· Superior planning and thinking capabilities.

· Strong consulting & coaching skills; effective advisor to peers and site staff

· Multi-cultural

· Conceptual, strategic thinker

· Strong Analytical and Modeling Skills

· Energy, ambition and drive to succeed - “Makes things happen”.

· Hands on

· Accustomed to working through people.

· True Business Partner

· Advanced negotiation acumen

· Ability to easily win credibility and influence.

· Demonstrated leadership and motivational skills.

· Ability to evaluate risk and make timely decisions.

· Excellent interpersonal and communication skil