Systems & Process Improvement Engineer

Company Overview

At Reconext, we’re on a mission to redefine electronics circularity. With a passionate, innovation-driven approach, we’re elevating the art and science of repair, refurbishment, and value recovery across the electronics industry. As a global leader in computer hardware refurbishment and repair, our facilities use advanced industrial engineering and cutting-edge automation to optimize efficiency and sustainability. Our work spans across advanced servers, networking hardware, laptops, CPE, and more.

We’re not looking for someone to simply fill a role—we want a changemaker. If you thrive in an environment where experimentation, intelligent design, and continuous improvement are part of your DNA, we want to hear from you.

About the Role

We are seeking a highly motivated and technically skilled Systems & Process Improvement Engineer to support and enhance our Value Recovery Services operations. Based in Grapevine, Dallas, this role bridges engineering, operations, R&D, and customer support to drive automation, efficiency, solve complex challenges, and deliver high-impact technical solutions.

You will play a critical role in managing systems, developing process improvements, supporting R&D initiatives, resolving technical issues, and interfacing with customers to ensure their needs are translated into scalable, practical solutions.

Key Responsibilities

• Automation: Drive process improvements through use of automation tools, AI and robotics.

• System Management: Oversee the performance and optimization of value recovery processes and technical systems, ensuring high availability and effectiveness.

• Process Improvement: Analyze workflows, identify inefficiencies, and implement data-driven solutions to increase yield, reduce cost, and boost quality.

• R&D Coordination: Work closely with internal R&D teams to pilot, validate, and integrate new technologies, tools, and recovery strategies into operations.

• Solution Development: Design and implement technical solutions for complex problems in hardware repair, testing, and refurbishment environments.

• Technical Support & Troubleshooting: Provide advanced technical support for internal teams and external customers; investigate root causes and implement long-term fixes.

• Customer Interaction: Act as a technical liaison, translating customer needs into engineering requirements and ensuring prompt, accurate communication and solutions.

• Documentation & Reporting: Maintain comprehensive documentation of systems, processes, and changes. Present findings and project updates to key stakeholders.

Qualifications & Experience

• Bachelor's degree in Engineering (Electrical, Industrial, Systems, or related field) or equivalent experience.

• 3+ years of experience in system/process engineering, electronics repair/refurbishment, or a related field.

• Strong technical troubleshooting skills in electronics and systems.

• Experience with Lean, Six Sigma, or other process improvement methodologies preferred.

• Comfortable collaborating across departments (R&D, Operations, Quality, Customer Success).

• Strong communication skills and customer-facing experience.

• Curious mindset with a passion for experimentation and intelligent problem-solving.