Program Manager, Global OEM Lifecycle Services - Dallas, TX

Role Summary

Reconext is seeking a highly capable Program Manager, Global OEM Lifecycle Services to lead the execution of key OEM lifecycle programs and serve as a trusted, customer-facing program owner.

This role is responsible for end-to-end program execution, cross-functional coordination, and consistent delivery across regions. You will work closely with operations, commercial, quality, and finance teams to ensure programs are structured, scalable, and executed with discipline—while also contributing to the evolution of standardized lifecycle service models.

This is a hands-on role for a strong operator who thrives on ownership, structure, and turning complex OEM requirements into executable programs.

Scope of Programs

OEM lifecycle services may include:

• .com trade-in programs

• E&O and buy-back programs

• Take-back and returns programs

• Certified refurbished programs

• OEM remarketing, liquidation, and recovery initiatives

• Other lifecycle and circular economy service models

Key Responsibilities

1) Program Ownership & Execution

• Act as the day-to-day program owner for assigned OEM lifecycle programs.

• Ensure consistent execution, communication, and delivery across Reconext sites and regions.

• Manage integrated program plans, timelines, and dependencies across cross-functional teams.

• Track commitments, risks, and actions to ensure on-time, high-quality delivery.

2) Customer Engagement & Relationship Support

• Serve as a primary operational point of contact for OEM stakeholders.

• Build strong working relationships through clear communication and reliable execution.

• Participate in customer meetings to review program performance, changes, and next steps.

• Translate customer needs into structured, executable program requirements.

3) Program Governance & Cadence

• Run disciplined program cadences (weekly/bi-weekly), including action logs, decision tracking, and escalation management.

• Maintain accurate program documentation, reporting, and status visibility.

• Escalate risks and issues appropriately with clear options and recommendations.

4) Standardization & Playbook Contribution

• Execute programs using established lifecycle service playbooks and templates.

• Contribute to the development and refinement of standardized processes, decision trees, and operating models.

• Help ensure programs are deployable, repeatable, and scalable across OEMs.

5) Continuous Improvement & Operational Insight

• Stay closely connected to operations by working onsite and engaging with teams regularly.

• Identify inefficiencies, friction points, and gaps; implement practical improvements.

• Support continuous improvement initiatives that improve delivery consistency and customer satisfaction.

6) Program Expansion & Evolution

• Identify opportunities to expand scope or improve value within existing OEM programs.

• Support new service introductions, regional expansions, and pilot initiatives.

• Provide input to leadership on program performance, risks, and opportunities.

What Success Looks Like (First 6–12 Months)

• OEM programs are operating with clear structure, cadence, and accountability.

• Customers experience reliable, consistent execution across regions.

• Program documentation and operating models are actively used and maintained.

• Reconext can deploy similar OEM programs faster by reusing proven frameworks.

• Internal teams trust you as a strong, execution-focused program leader.

Candidate Profile & Traits

• Highly organized, execution-driven, and accountable.

• Strong communicator with the ability to build trust with customers and internal teams.

• Comfortable managing complex, cross-functional programs in a global environment.

• Detail-oriented with strong follow-through.

• Commercially aware and able to balance customer needs with operational realities.

• Team-first mindset with a bias for ownership and results.

Required

• 5+ years of experience in program management, operations program leadership, or related roles.

• Proven ability to manage end-to-end programs with structure and discipline.

• Strong written and verbal communication skills.

• Experience working closely with operations teams and customer stakeholders.

• Willingness to be onsite in Dallas or other RXT facilities to stay connected to execution and culture.

Preferred

• Experience supporting OEMs and/or lifecycle services (trade-in, buy-back, refurbishment, returns, reverse logistics).

• Experience contributing to standardized processes, playbooks, or operating models.

• Customer-facing experience in operational or commercial settings.