
Operations Manager - Grapevine, TX
- On-site
- Grapevine, Texas, United States
- Line Managers and/or Supervisors
Job description
Operations Manager
Position Summary:
The Operations Manager will establish, and improve upon strategic planning, inventory management, production metric/time studies, workforce planning and management. Customer interaction, management reporting and maintaining customer commitments.
Responsibilities/Duties:
Create and foster a team environment built upon trust and collaboration.
Mentor/coach Production and Operation teams within a customer Program.
Act as a key intersection between Program Management, IT and Engineering in the development and change process for business unit.
Focus on projects to enhance cost reduction and expense control, without loss of efficiencies within a specific customer Program.
Develop, implement and maintain new process improvement and enhancement through systems automation and the integration, with the goal of driving a stronger culture of executional excellence and consistency within a customer Program.
Compile and generate time standards data and time file tools for cost, capacity planning and process analysis by Management.
Oversee the planning, organizing, directing and tracking of projects across complex cross-functional, multi-year strategic initiatives.
Work closely and collaborate with vendors to ensure projects meet their success criteria.
Oversee the success criteria including tracking both quantitative and qualitative results.
Ensure program scope, schedule, cost, quality and associated metrics are adequately defined and delivered.
Provide technical support to Operations and Production processes related to Repair Center/IFS issues, process changes/improvement, and create requirements documentation to ensure program progression runs smoothly.
Identify and resolve issues/conflicts within and between various teams and projects.
Facilitate resolution of significant issues that impact the delivery of project deliverables.
Technical interface between Finance, IT and Business Analyst teams.
Interface between Operations and Facilities to define and document building layout changes for existing and implementation of new Operations programs.
Communicate deliverables and timelines with staff as needed.
Other duties as assigned.
Job requirements
Education/ Work Experience:
· A Bachelor’s Degree in Business Administration or relevant disciplines from an accredited university.
· 5+ years account or program management experience in successfully delivering solutions, preferably in an Electronic service oriented organization.
· Experience in ICT related industry, either at an OEM or ODM level, would be beneficial
understanding of ISO9001 and/or TL9000, Six Sigma and Lean Manufacturing a plus.
· Excellent people relationship skills – listening, questioning, negotiating, motivating, conflict & problem resolution
· Work in a multi-cultural, dynamic and fast paced environment with diverse teams.
· A Combination of education and Experience.
Personal:
· Self Starter
· Results driven
· Superior planning and thinking capabilities
· Strong consulting & coaching skills; effective advisor to peers and site staff
· Multi cultural
· Conceptual, strategic thinker
· Strong Analytical and Modeling Skills
· Energy, ambition and drive to succeed - “Makes things happen”
· Hands on
· Accustomed to working through people
· True Business Partner
· Advanced negotiation acumen
· Ability to easily win credibility and influence.
· Demonstrated leadership and motivational skills
· Ability to evaluate risk and make timely decisions
· Excellent interpersonal and communication skills
Leaderships Competencies:
• Shows determination to achieve excellent results
• Focuses on the market
• Finds better ways
• Demands top performance
• Inspires commitment
• Develops self and others
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