Operations Manager - Grapevine, TX

Operations Manager

Position Summary:

The Operations Manager will establish, and improve upon strategic planning, inventory management, production metric/time studies, workforce planning and management. Customer interaction, management reporting and maintaining customer commitments.

Responsibilities/Duties:

• Create and foster a team environment built upon trust and collaboration.

• Mentor/coach Production and Operation teams within a customer Program.

• Act as a key intersection between Program Management, IT and Engineering in the development and change process for business unit.

• Focus on projects to enhance cost reduction and expense control, without loss of efficiencies within a specific customer Program.

• Develop, implement and maintain new process improvement and enhancement through systems automation and the integration, with the goal of driving a stronger culture of executional excellence and consistency within a customer Program.

• Compile and generate time standards data and time file tools for cost, capacity planning and process analysis by Management.

• Oversee the planning, organizing, directing and tracking of projects across complex cross-functional, multi-year strategic initiatives.

• Work closely and collaborate with vendors to ensure projects meet their success criteria.

• Oversee the success criteria including tracking both quantitative and qualitative results.

• Ensure program scope, schedule, cost, quality and associated metrics are adequately defined and delivered.

• Provide technical support to Operations and Production processes related to Repair Center/IFS issues, process changes/improvement, and create requirements documentation to ensure program progression runs smoothly.

• Identify and resolve issues/conflicts within and between various teams and projects.

• Facilitate resolution of significant issues that impact the delivery of project deliverables.

• Technical interface between Finance, IT and Business Analyst teams.

• Interface between Operations and Facilities to define and document building layout changes for existing and implementation of new Operations programs.

• Communicate deliverables and timelines with staff as needed.

• Other duties as assigned.

Education/ Work Experience:

· A Bachelor’s Degree in Business Administration or relevant disciplines from an accredited university.

· 5+ years account or program management experience in successfully delivering solutions, preferably in an Electronic service oriented organization.

· Experience in ICT related industry, either at an OEM or ODM level, would be beneficial

understanding of ISO9001 and/or TL9000, Six Sigma and Lean Manufacturing a plus.

· Excellent people relationship skills – listening, questioning, negotiating, motivating, conflict & problem resolution

· Work in a multi-cultural, dynamic and fast paced environment with diverse teams.

· A Combination of education and Experience.

Personal:

· Self Starter

· Results driven

· Superior planning and thinking capabilities

· Strong consulting & coaching skills; effective advisor to peers and site staff

· Multi cultural

· Conceptual, strategic thinker

· Strong Analytical and Modeling Skills

· Energy, ambition and drive to succeed - “Makes things happen”

· Hands on

· Accustomed to working through people

· True Business Partner

· Advanced negotiation acumen

· Ability to easily win credibility and influence.

· Demonstrated leadership and motivational skills

· Ability to evaluate risk and make timely decisions

· Excellent interpersonal and communication skills

Leaderships Competencies:

• Shows determination to achieve excellent results

• Focuses on the market

• Finds better ways

• Demands top performance

• Inspires commitment

• Develops self and others